Returns & Refund Policy

At Nurdeco, customer satisfaction is important to us. If your wall art purchase does not meet your expectations, eligible physical items may be returned or exchanged within 30 days from the delivery date.

Eligibility for Returns

To be accepted, returned items must meet all of the following conditions:

  • Unused and maintained in original condition

  • Returned with all original packaging, accessories, and included hardware

  • Accompanied by valid proof of purchase (such as an order confirmation or receipt)

  • Not customized beyond the standard options offered on the product page

Return Authorization Process

All returns require prior approval. To begin the process, contact us at:

Email: contact@nurdeco.com

Once your request is reviewed and approved, you will receive:

  • A prepaid return shipping label

  • Instructions for secure packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the package

Returns sent without authorization may not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (including frames, prints, or packaging)

  • Incorrect product, size, or design received

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Customized or personalized products (including designs with added text or images)

  • Clearance or final sale items

  • Products damaged after delivery due to improper use or handling

Exchanges

If you wish to exchange an item, you must first complete the return process for the original product. After approval, you may place a new order separately. Any eligible refund can then be applied toward your new purchase.

Refund Timeline

Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the outcome.

  • Approved refunds are issued to the original payment method within 5–7 business days

  • Depending on your bank or payment provider, additional processing time of 3–10 business days may apply

Contact Information

For any questions or assistance regarding returns or refunds:

Email: contact@nurdeco.com
Phone: +1 208 713 9584
Address: 203 E 2nd S, Rexburg, ID 83440, United States